Privacy policy

SMS Privacy Policy

Pure Clean Solutions HTX LLC
Last Updated: September 29, 2025

Overview

This SMS Privacy Policy explains how Pure Clean Solutions HTX ("we," "us," or "our") collects, uses, and protects your personal information when you opt into our SMS messaging service.

Information We Collect

When you opt into our SMS messaging service, we collect:

  • Mobile phone number

  • Name (if provided)

  • Service appointment details

  • Communication preferences

  • Message interaction data (delivery status, opt-out requests)

How We Use Your Information

We use your personal information to:

  • Send appointment reminders and confirmations

  • Request feedback about our cleaning services

  • Deliver invoices and payment information

  • Provide customer support

  • Respond to your inquiries

  • Improve our services

SMS Consent and Messaging

By opting into SMS from Pure Clean Solutions HTX, you consent to receive text messages including:

  • Appointment reminders

  • Service confirmations

  • Feedback requests

  • Invoice notifications

  • Customer support communications

Message frequency varies based on your scheduled services and interactions with us.
Message and data rates may apply as charged by your mobile carrier.
SMS consent is not shared with third parties. We do not sell, rent, or share your SMS consent or mobile phone number with third parties or affiliates for their marketing purposes.

Who We Share Your Information With

We share your personal information only with:

  • Service providers who help us operate our business (payment processors, scheduling systems)

  • Legal authorities when required by law

  • Business partners only with your explicit consent

We do NOT share your SMS consent or mobile phone number with third parties or affiliates.

Your Rights and Choices

You have the right to:

  • Opt out at any time by texting STOP to any message from us

  • Get help by texting HELP or visiting www.purecleansolutions615.com

  • Request access to your personal information

  • Request deletion of your personal information (subject to legal requirements)

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no electronic transmission or storage is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you opt out of SMS, we will retain your opt-out preference to honor your request.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via SMS or by posting the updated policy on our website.

Contact Us

For questions about this Privacy Policy or our SMS program:
Pure Clean Solutions HTX LLC
Phone: (832) 446-4816
Email: purecleansolutions832@gmail.com
Website: www.purecleansolutions615.com

SMS Terms of Service

By opting into SMS from Pure Clean Solutions HTX through verbal consent, web form, or other medium, you agree to receive SMS messages from us. This includes appointment reminders, feedback requests, invoices, and customer service communications.